Question 1

Can I see a design before I purchase?

Accepted Answer

Unfortunately, we don't do business without receiving a form of payment first.

Question 2

What is a Text Logo?

Accepted Answer

A Text Logo is a logo that contains primarily text with NO IMAGES. Text Logos are simple, straight to the point, and easily memorized.

Question 3

What is a Image Logo?

Accepted Answer

An Image Logo is a logo which primarily focuses on the image. Image logos include vector images as well as text. An example of an image logo is a hair business that contains a vector image of a woman's hair. These give you a grasp of what the company is just by looking at the image.

Question 4

What is a premade logo?

Accepted Answer

A premade logo is a logo design that has been already created by us. Your business name and brand colors will just be inserted into the design. We offer different premade logo designs in which each design is different.

Question 5

Do you help with starting a business/brand?

Accepted Answer

Yes, if you have any questions or are looking to start a brand but dont know where to start please email graphicsbykw1@gmail.com

Question 6

Do you create custom websites?

Accepted Answer

Yes,
All websites are custom made per clients requests. We can create any design that you would like.

Question 7

What files will I receive?

Accepted Answer

You will receive files in PDF, PNG(Transparent), & JPEG format once your project is complete.

Question 8

How many revisions will I receive?

Accepted Answer

There is a 2 free revision limit per project. Each service states how many revisions are offered in the description of that service. For any additional revisions there will be an ADDITIONAL FEE.

Question 9

Do you offer refunds?

Accepted Answer

We do not offer refunds of any sort due to projects being custom made. The only case where a refund may be given is if designer is unable to complete project due to personal reasons or illness.

Question 10

I'm not satisfied with my design, what can I do?

Accepted Answer

If this occurs after drafts are sent, we offer 2 free revisions depending upon service so that client is able request changes if they aren't satisfied. Unfortunately, once project is already started on, no refunds will be issued! (as stated in our policy). Please be sure to view our work & policies before placing an order to ensure that we are best suitable for your business.

Question 11

What is the best way to contact you?

Accepted Answer

All communication is to be made via email. This is the way to keep record of all communication between client & designer. You can contact us via form on our website or directly to our email graphicsbykw1@gmail.com Please note that all communication will be made during business hours ONLY!

Frequently asked questions